What are Security Tokens?

Security Tokens are small, connectionless devices that help secure high risk transactions such as ACH transfers or Wire transfers conducted within the Business Online Banking. This helps ensure that your information is secure, protecting you from fraud and identity theft.

Why do I need a token?

With tokens, we're adding another layer of security to protect your information, your online banking accounts and your funds held at the bank. Tokens also guard against the ever-increasing e-mail scams called phishing and pharming.

Do I need my token to submit an ACH and/or Wire transfer?

Yes. Once the token is activated, you will need it each time you wish to submit an ACH or Wire transfer. This provides an additional layer of security for your protection. if you do not have your token available or have lost your token you may call the bank at 978-459-9000 to deactivate this requirement once you properly identify yourself with a customer service specialist.

Do I need to activate my token?

Yes. All customers identified as token users must activate and use their token to log in to Business Online Banking. Tokens must be activated within 30 days of receiving to avoid being locked out. If not activated during that period, you'll need to contact Enterprise Bank for instructions.

Do I need to install any software to use my token?

No. The token is pre-programmed. Once activated it is immediately ready for use. No additional software is required.

What happens if my token becomes lost or damaged?

In the event your token(s) become lost or damaged, replacement tokens can be ordered from the Log In page. To request tokens, select the LOST/DAMAGED TOKEN link. Once a new token is requested, the previous token(s) will automatically be deactivated. Fees may apply.

Need Assistance?

If you have additional questions, contact Enterprise Bank for assistance.