Protect yourself against fraudulent transactions

Fraud and scams can happen at any time and any place. It’s important to know the warning signs.

Review your statement every month

If your statement shows an electronic transaction that you did not make, tell us at once. If it is not reported to us withing 60 days after the statement was mailed to you, you will be liable for any unauthorized transactions.

If you need to report a lost or stolen Visa Debit Card, please call 855-943-4292.

Or:

If you are responding to a call from our Fraud Department, please call 1-866-750-9107. Please make sure to provide your case number when calling.

We encourage you to download the Pioneer Card Control app where you can control your debit cards. With the app, you can turn debit cards on or off as needed.  Pioneer Card Control is free and allows you the ability to control the security of your card(s).

The security of your money and identity is as important to us as it is to you.

Let's work together to protect it.